What services are included in "maintenance?"

Maintenance includes the four most important things every Wordpress or Drupal webmaster should be doing:

  • automatic malware scanning checking for hacks every three hours
  • uptime monitoring checking for downtime every five minutes
  • monitoring for Wordpress or Drupal updates and module/plugin updates
  • automatic backups for your site, stored offsite

It also includes up to one hour of time spent rectifying any issues that the monitoring turns up (e.g. liaising with a host due to a site outage, or cleansing a hack).

Can I sign up for only one month?

Yes. All of our support and maintenance contracts are month-to-month, so you can upgrade, downgrade, or cancel at any time.

My website has never crashed. It only seems to need occasional updates and bug fixes. Do you guys take care of that stuff too?

Yes! We handle CMS updates as they come up, which are critical for keeping a site secure. We can also jump on small bugs or issues as they arise.

What services do I get as part of my retainer?

You get custom web development and a dedicated Support Manager who gets more and more familiar with your site and how it is used over time. Retainers are great for addressing that list of changes you’ve wanted to make for months, for creating a new homepage, or migrating a site to a new server. Also, maintenance comes free with retainers.

Do you provide 24-hour service?

No. Our business hours are 9am to 6pm. That means that any overnight disaster may have to wait until the next morning to be dealt with. Of course, once your site is on our maintenance infrastructure, surprise crashes in the middle of the night will be very rare.